Return Policy

At TopsPSUS, we want you to be completely satisfied with your purchase of collectible trading cards. If for any reason you are not happy with your order, please review our return policy below:

1. Eligibility for Returns

• Returns are accepted within 14 calendar days from the date you receive your order.
• Items must be returned in their original condition, unopened and undamaged.
• Due to the collectible nature of trading cards, opened or used cards are not eligible for return unless they are defective or damaged upon arrival.

2. How to Initiate a Return

• To start a return, please contact our customer service team at [email protected] with your order number and reason for return.
• We will provide you with instructions and a return authorization.

3. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or we sent the wrong product.
• We recommend using a trackable shipping method for your return to ensure it arrives safely.

4. Refund Process

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to the original payment method within 7-10 business days.
• Shipping fees are non-refundable.

5. Exchanges

• Currently, we do not offer direct exchanges. Please return the item for a refund and place a new order.

6. Damaged or Defective Items

• If you receive damaged or defective cards, please contact us within 7 days of delivery with photos of the damage.
• We will arrange a replacement or refund at no extra cost.

7. Contact Us
For any questions regarding returns, please reach out:
Email: [email protected]
Phone: +1 (914) 679-5110